A: Our orders will be shipped on working days (Mon – Fri) before 2 PM Jakarta Time (GMT +7). Please confirm your payment HERE for us to ship your order faster. Do allow 1x24 hours for us to verify your payment. Once payment is verified, we will proceed with your shipping on working days. Once your order is shipped, we estimate you will receive your order within 2-3 working days for JABODETABEK area. If you need your item(s) sooner, please select the fastest shipping option when purchasing. Shipping costs are nonrefundable.
For more assistance, do whastapp us at +62 811 99 17179
A: Our current shipping method is using SICEPAT. You may check more information on courriers HERE.
A: With our current shipping method using SICEPAT, you may check the duration of the shipment HERE.
A: For now, we are using FEDEX and not yet integrated with our website system. Nevertheless, you may contact our International Shipment CS HERE.
A: We accept returns on all full price within 7 days of delivery receipt. International orders are final sale only and may not be returned or exchanged. The item(s) must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in. EUREKA’s packaging should not be used as the actual shipping box. Please note, original and return shipping fees will not be credited back upon return.
Please allow up to 7 working days for your refund to be processed. You will receive a confirmation by e-mail when your return is complete.
Please make sure your items are returned new, unused and with EUREKA garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
*Orders placed during online sales/promotions are final – no refunds are allowed. If item(s) is returned despite this policy, the items will be sent back to you.
A: Once your package has been shipped out and handed to the courier, you cannot change the shipping method.